FAQ
You have questions. We have answers.
We've helped a number of venues, large and small, take their box office online. And we feel completely confident that we can help your church get online, as well.
Take a look at the questions below. If you don't see your question, just give us a call at 330-667-3168 or use the Contact Us page to get in touch.
How does it work?
The system is designed to be self-serve, with an easy to follow process for getting setup. With that being said, from sign-up through to holding your first event, we are here to help you get started. We'll even have a "Quick Start" option that you can take advantage of and we'll do all your initial setup for you.
Here is the condensed version of how things go:
- Sign-up online and setup your church's information
- Setup your first event
- Test your event
- Make your event live
- Attendees purchase tickets online and through your control panel for administrators
- Any revenue is deposited into your bank account
- Hold your event and admit ticket holders using the Guest List or eCheckIn
What do I need to get started?
Here is what you will need throughout the course of getting setup:
- Your church's information (Name, Address, Phone, Email, etc.)
- A credit card or checking account (we auto-bill each month)
- A merchant account with Authorize.net service
- Information on your first event
What's this "Quick Start" option?
The system is designed to be self-serve, but we understand that sometimes, it's just easier and quicker to get some help. That's what the "Quick Start" option is for. For a small fee, we'll take care of most of the setup for you. We'll set you up in the system, setup your first event, help you get your merchant account and Authorize.net account.
Is training available?
Absolutely! If you can be on the phone and internet at the same time, we can share a screen and provide you with training. We can train up to 15 people at a time, so we can get all your prospective administrators in. There is a nominal fee for a training session.
Do we have to charge a fee for events?
Absolutely not! One of the intended uses of the system is to provide your ministry groups with an easy to use system to track how many attendees will be coming, who those attendees are, etc. and all without an additional fee from us.
So, if a Sunday School class is planning a social, the system will allow attendees to reserve a seat without requiring a payment.
We'll be adding more Frequently Asked Questions here. Please check back soon.
