FAQ
You have questions. We have answers.
We've helped a number of venues, large and small, take their box office online. And we feel completely confident that we can help your church get online, as well.
Take a look at the questions below. If you don't see your question, just give us a call at 330-667-3168 or use the Contact Us page to get in touch.
How does it work?
The system is designed to be self-serve, with an easy to follow process for getting setup. With that being said, from sign-up through to holding your events, we are here to help you get started and keep you ministering. We'll even have a "Quick Start/Concierge" option that you can take advantage of and we'll do all your setup for you.
Here is the condensed version of how things go:
- Sign-up online and setup your church's information
- Setup your first event
- Test your event
- Make your event live
- Attendees purchase tickets online and through your control panel for administrators
- Any revenue is deposited into your bank account
- Hold your event and admit ticket holders using the Guest List or eCheckIn
What do I need to get started?
Here is what you will need throughout the course of getting setup:
- Your church's information (Name, Address, Phone, Email, etc.)
- A credit card (we auto-bill each month - auto drafts are coming soon!)
- A merchant account with Authorize.net service
- Information on your first event
Where do I go to get started?
Please visit our secure sign up page at https://www.168tickets.com/churchtix/sign-up.php
We use an online gateway other than Authorize.net. Can you integrate that instead of Authorize.net?
Sure, but there would be an additional charge. Our automated system is setup for Authorize.net and this allows us to keep our costs so low.
What do I need to get started?
Here is what you will need throughout the course of getting setup:
- Your church's information (Name, Address, Phone, Email, etc.)
- A credit card (we auto-bill each month - auto drafts are coming soon!)
- A merchant account with Authorize.net service
- Information on your first event
What is the Initial Seating Chart Setup Fee? Do I have to pay that every time I setup an event?
The Initial Seating Chart Setup Fee pays to have your seating chart built in our system. Once it has been setup, we will archive the seating chart for future use. As long as you don't need any changes, there are no additional charges for using that seating chart as many times as you'd like.
What if we need to make updates to the chart for an event?
Not a problem! We can make updates on the database and give you the option of updating the graphic or we can do it for you. Either way, the charge is relatively inexpensive.
Is training available?
Absolutely! If you can be on the phone and internet at the same time, we can share a screen and provide you with training. We can train up to 15 people at a time, so we can get all your prospective administrators in. There is a nominal fee for a training session.
What if we need scanners, ticket printers, etc.?
Breath easy - we've got you covered. While we don't include scanners or ticket printers in the subscription cost, it is available for a nominal fee. We handle lots of events ranging from 100-10,000 attendees, so we can definitely help. Just let us know about your situation and we can help put the necessary pieces in your hand to smooth out your operations.
Do we have to charge a fee for events?
Absolutely not! One of the intended uses of the system is to provide your ministry groups with an easy to use system to track how many attendees will be coming, who those attendees are, etc. and all without an additional fee from us.
So, if a Sunday School class is planning a social, the system will allow attendees to reserve a seat without requiring a payment.
What if I need more help? What if the automated system doesn't suit my needs?
We would be glad to provide a higher level of service for you using our our 168tickets system. We provide services to venue's large and small, all at a great price with great service. If you need us to be more involved in your ticketing operations, helping setup shows, seating charts, graphics generation, taking care of COMPs/VIPs, etc. we'll be glad to help you.
The pricing structure is different, but comes with a much higher level of service. Let us know we're glad to help.
We'll be adding more Frequently Asked Questions here. Please check back soon.
